SUP Warranty

CONTACT US

General Enquiries:

support@wavesupboards.com

Warranty Claims:

support@wavesupboards.com

WARRANTY

All of our new (2.0/3.0) SUPs, Kayaks and Canoes come with a 2 Year warranty for manufacturing faults/generic damage from the date in which you receive the product. Please note:

• We will only replace the Wave product if our troubleshooting solutions and/or repair has been unsuccessful.
• Products must be used in accordance with the instructions provided.
• Before sending an item back to us for a warranty claim, we kindly ask that you ensure it is in a reasonably clean and dry state. This allows our team to safely handle and inspect the product and helps us to process your claim as efficiently as possible.

All warranty claims are subject to product assessment and testing on receipt of the SUP, Kayak or Canoe. We will request photographic evidence of any damages before processing a warranty claim in full. In order to be directed to the relevant aftersales provider, you're required to submit a warranty claim directly with us.

To submit a warranty claim, please email your enquiry including the below information to:

support@wavesupboards.com

1. Customer name
2. Customer address
3. Customer contact number
4. Customer email address
5. Proof of purchase
6. Photos of SUP inflated
7. Photo(s) of the problem