SHIPPING

Orders under £50.00 - £4.99 Postage

*1-2 Working Days Delivery via Amazon Logistics 

To track your order simply download the Amazon Tracking App.   

Orders Over £50.00 - £4.99 Postage 

*1-2 Working Days Delivery (when in stock) shipping via DPD   

To track your order and receive regular SMS updates, create your personal DPD account here.

 

 

 

RETURNS POLICY


If you are not happy with your purchase, then we would be happy for you to return the item within 30 days of the purchase date. Please enclose a note giving the reason for the return and on receipt, we will exchange it for an alternative item or items. If you would prefer, we will issue you a full refund (including shipping charge) within five working days of receipt of your returned item.

We also offer free collections for faulty or unwanted items, subject to courier availability.

Please note that return shipping charges are non-refundable. Please contact us if you have any queries about this process.

Any returned items must reach us in unopened, “new” condition with all original packaging present.

As stated in distance selling regulations, we cannot accept returns of SUPs or SUP Accessories if you have opened the seal, with the exception of items that are faulty on arrival.

In the unlikely event that your order or items within it are damaged, you may return them to us for a full refund or exchange. You must notify us within 7 working days. We will also refund your return postage. Please return your items to the address below depending upon your proximity to the relevant warehouses:

Care of WaveDirect - 'Returns' Followed by 'Order Number'
The Storage Place
Brewery Lane, Gateshead
NE10 0EY

In the event that you do not wish to post this to us, you can request a collection service with us by emailing enquiries@wavedirect.co.uk