*Please note that our Free UK Mainland Next Working Day and Saturday Shipping offer is only applicable on SUPS and Kayaks. Free 1-3 Working Day shipping applies to all Accessory orders*
Paddleboard Orders - Free Shipping | DPD UK Mainland Next Working Day Delivery | Order by 1pm Mon - Fri (when in stock) to qualify
Accessory Orders - Free Shipping | EVRi 1-3 Working Day Standard Shipping Service
To track your order and receive regular SMS updates, create your personal DPD account here.
Paddleboards & Accessories Orders - Shipping £13.99, (Excluded from Free Shipping Offer) | All Highlands and Islands Addresses | DPD 2 Working Day Offshore Shipping Service
We're happy to accept returns should the item not suit or is faulty in anyway. All exchanges and replacements are subject to stock availability.
We have a 30-day returns policy, which means you have 30 days after receiving your item to return your order.
To be eligible for a return, your order must be in the same condition that you received it, unused, with all tags in tact and in its original packaging. You will also be required to supply proof of purchase.
For any return questions or to start a return, please contact our customer care team via email at firstname.lastname@example.org within 7 days of receiving your order. If your return is accepted, we’ll send you instructions on how to return your package.
Items sent back to Wave SUPs without first requesting a return will not be accepted.
We aim to process all refunds within 5 working days of receipt, we cannot process your request until we receive the returned item, which may take a few days depending on your chosen courier.
When sending a return, the parcel is your responsibility until it reaches us, we recommend using a tracked service for the return.
Incorrect Item Received, Damaged or Faulty Goods
Please inspect your order upon receipt, if a return is required due to a mistake by Wave Sups or any part of your order is defective or damaged please contact email@example.com within 7 days of receipt to enable our team to evaluate the situation and make it right.