Our warranties are valid for official purchases directly from us and our official third-party retailers.

Warranty Coverage

All of our new (3.0) SUPs, Kayaks and Canoes come with a 2 Year warranty covering manufacturing faults and generic damage, valid from the date you receive your product.

Enjoy peace of mind knowing that, in the unlikely event of an issue, our team is here to help you with troubleshooting and repairs so you can get back on the water as quickly as possible.

Please note:

  • We will only replace your Wave product if our troubleshooting solutions and/or repair have been unsuccessful.
  • Products must be used in accordance with the instructions provided.
  • Before sending an item back to us for a warranty claim, we kindly ask that you ensure it is in a reasonably clean and dry state. This allows our team to safely handle and inspect the product and helps us process your claim as efficiently as possible.

Terms and Conditions

To ensure warranty coverage, it's essential to use your SUP, Kayak or Canoe following the provided instructions diligently.

All warranty claims are subject to product assessment and testing upon receipt of the SUP, Kayak or Canoe. Rest assured, we'll work diligently to address any valid concerns promptly.

We will request photographic evidence of any damages before processing a warranty claim in full. No warranty replacement claims will be processed without visual evidence of the fault.

Warranty Claim Process

If you encounter any problems covered under warranty, our team is ready to assist you. In order to be directed to the relevant aftersales provider, you're required to submit a warranty claim directly with us.

To submit a warranty claim, simply start a conversation with our chat bot and provide the following information:

  1. Customer name
  2. Customer address
  3. Customer contact number
  4. Customer email address
  5. Proof of purchase
  6. Photos of your SUP inflated
  7. Photo(s) of the problem

Once we have all of this information, we'll assess your claim and guide you to the relevant aftersales provider.

Contact Us

Have a question or ready to make a claim? Just open the chat bot and our trained team will be happy to help with general enquiries and warranty claims.