FAQ's
We've tried to answer the most common questions about our products
If you still don't find the answer you're looking for get in touch!
Orders
What payment options do you offer?
We provide a selection of payment options including: Card payment (including Apple Pay, Google Pay and Shop Pay), PayPal, Klarna, DivideBuy and Super.
What does pre order mean?
This item is currently out of stock, but it is still available to order. As soon as your spa is ready it will be shipped out to you. More information on when your chosen spa will arrive is provided in your basket before checkout.
What are your shipping costs?
We offer free shipping on orders over £100
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Where are your products from?
Wave products are designed in Newcastle in the North East of England and are shipped from our UK warehouse
SUPs & Kayaks
How long does it take to inflate?
All of our paddle boards come with an inflation pump, on average the first time you pump the board it will take longer so you are looking at around 15-20 minutes. Purchase the electric pump for 5 minute inflation!
Which SUP is right for me?
Our iSUP collections here at Wave are split into 4 key categories, covering beginner boards, family friendly all-rounders, intermediate skill level boards and our Pro range of professional performance paddle boards. Use our Board Comparison tool to find the perfect board just for you.
Can I take my SUP on a flight?
Yes! The paddle board can be packed in the backpack/carry case provided in the kit for travel. Please check flight carry on luggage dimensions to see if the bag qualifies as a carry on.
What does my SUP package come with?
Paddle, pump, storage and carry backpack, coiled ankle leash, detachable fin and a repair kit.
What PSI should I inflate to?
Although our Classic, Cruiser, Tourer and Woody paddle boards can be inflated to 15 PSI maximum, we advise inflating the iSUP to 12 PSI to allow some room for air expansion. Pro paddle boards can be inflated to 20 PSI, we advise inflating the iSUP to 15PSI.
Can I take my dog on my SUP?
Yes, most of our boards can take weight up to 130kg/285 lbs.
Do I need to wax my board?
No, unlike surfboards iSUPS have EVA non-slip deck that provides grip, comfort and stability.